To Manage: Office - Inventory - Item Return Rules
For site's requiring a more sophisticated return policy:
The following rules can be applied to items
Typically only one rule group will need to be added. This group will contain the the rules.
The items in the group are the actual rules. You can see from this example, that there are two rules with setting for what management has determined appropriate for item returns.
Once these rules are created they can be set in the product information screen.