CCS Point of Sale
Differences
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faq:start [2013/11/20 17:49] markphillips2 |
faq:start [2018/12/23 11:51] (current) |
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| ====== FAQ ====== | ====== FAQ ====== | ||
| + | Please come back to find out more, or ask your own question ticket@cafecartel.com. | ||
| - | Please come back to find out more, or ask your own question support@cafecartel.com. | + | =====RePrinting Old Receipts===== |
| - | ===== Questions: ===== | + | From CCS Office - Transaction Management |
| - | [[faq:start#Fixing Closed Days]] | + | |
| - | [[faq:start#If I took weight out of inventory by reducing the number in the product count field in the item screen, would I be able to see that change anywhere? If I took weight out of inventory by reducing the number in the product count field in the item screen, would I be able to see that change anywhere?]] | + | 1. Input the date range to find the transaction(s) |
| + | 2. Press 'View Past Transactions' | ||
| + | 3. The transactions will be listed. | ||
| + | 4. Select the transaction, and press 'Print Thermal Receipt' | ||
| - | [[faq:start#How can we donate gift cards and not have it look like we accepted cash for them?]] | + | =====Fixing Closed Days===== |
| - | + | ||
| - | [[faq:start#Inventory History|How do I keep track of Inventory History]] | + | |
| - | + | ||
| - | [[faq:start#Mailing Lists|How do we make a mailing list]] | + | |
| - | + | ||
| - | [[faq:start#Zebra Recalibration|Zebra Recalibration]] | + | |
| - | + | ||
| - | [[faq:start#Fixing Printer Issue 1|Fixing Printer Issue 1]] | + | |
| - | + | ||
| - | [[faq:start#Customer Display Not Showing - 8" monitor or other monitor.|Customer Display Not Showing - 8" monitor or other monitor.]] | + | |
| - | + | ||
| - | [[faq:start#Donations| Donations for Menu Service]] | + | |
| - | + | ||
| - | ===== ===== | + | |
| - | + | ||
| - | ==Fixing Closed Days=== | + | |
| There's a guide on this: | There's a guide on this: | ||
| http://cafecartel.com/kb/doku.php?id=guides:general:closeunclosedday | http://cafecartel.com/kb/doku.php?id=guides:general:closeunclosedday | ||
| - | ===== If I took weight out of inventory by reducing the number in the product count field in the item screen, would I be able to see that change anywhere? ===== | ||
| - | |||
| - | This issue is raised when trying to track inventory changes. For example: I can’t remember if I took something out of inventory or not and I am not sure how to check. | ||
| - | |||
| - | In a situation like this, if there was a change made to a product count, you cannot track the change. | ||
| - | |||
| - | * You should then disable the authorization to change the count - Office - Employees - Job Types. | ||
| - | * And you should use Transaction's to adjust the inventory count. You can add new transaction types: - Office - (Main Toolbar) System - Order Types. | ||
| - | |||
| - | Then make an Order Type called, "Inventory Adjustment" or anything that would indicate why you are using this transaction to adjust the inventory, such as waste etc. | ||
| - | |||
| - | Use the Transaction they same way you would as a Purchase Order, and receive purchase orders. | ||
| - | [[http://cafecartel.com/help-videos/85-dispensaries/342-dispensary-reporting-a-analysis.html| Inventory Control - Receiving Purchase Orders ]] | ||
| ===== How can we donate gift cards and not have it look like we accepted cash for them? ===== | ===== How can we donate gift cards and not have it look like we accepted cash for them? ===== | ||
| - | |||
| Q: | Q: | ||
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| For any document files associated with contacts or orders, you will need to arrange a backup of those folders. | For any document files associated with contacts or orders, you will need to arrange a backup of those folders. | ||
| + | ===== Cash Drawer not opening ===== | ||
| + | From the POS - (Main Toolbar) Settings - Printers\\ | ||
| + | |||
| + | In the image below you will either need 'OPOSCashDrawer.exe' or 'POSXUSBPRINTER.EXE' entered into the fields you see under PORT and Printer Type. | ||
| + | |||
| + | ===== If I took weight out of inventory by reducing the number in the product count field in the item screen, would I be able to see that change anywhere? ===== | ||
| + | |||
| + | This issue is raised when trying to track inventory changes. For example: I can’t remember if I took something out of inventory or not and I am not sure how to check. | ||
| + | |||
| + | In a situation like this, if there was a change made to a product count, you cannot track the change. | ||
| + | |||
| + | * You should then disable the authorization to change the count - Office - Employees - Job Types. | ||
| + | * And you should use Transaction's to adjust the inventory count. You can add new transaction types: - Office - (Main Toolbar) System - Order Types. | ||
| + | |||
| + | Then make an Order Type called, "Inventory Adjustment" or anything that would indicate why you are using this transaction to adjust the inventory, such as waste etc. | ||
| + | |||
| + | Use the Transaction they same way you would as a Purchase Order, and receive purchase orders. | ||
| + | [[http://cafecartel.com/help-videos/85-dispensaries/342-dispensary-reporting-a-analysis.html| Inventory Control - Receiving Purchase Orders ]] | ||
| + | |||
| + | |||
| + | ===== Day will not close - Gift Cards ===== | ||
| + | If you attempt to close your day with Gift Cards having been issued but not paid for you will receive an error.\\ | ||
| + | |||
| + | It's best not to leave transactions open with gift cards. This is a security feature which prevents unauthorized/paid gift cards from being used.\\ | ||
| + | |||
| + | But if you run into this issue:\\ | ||
| + | - Open Office | ||
| + | - -(main Toolbar) - Reporting - Item History | ||
| + | - Input the date | ||
| + | - Select 'Order Date' from the filter date type. | ||
| + | - Press 'View Items' | ||
| + | |||
| + | You will have to sort by the completion date and find items without a completion date. Then you can highlight using 'Select + Click' and then right click to delete the items, or use the toolbar above. | ||
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