CCS Point of Sale
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trouble_shooting:customer_display [2016/05/24 23:45] markph created |
trouble_shooting:customer_display [2019/03/01 07:27] (current) markphillips2 |
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| - | For the customer display:\\ | + | ====== Customer Display - LCD Monitors:\\ ====== |
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| + | This page covers two things. Setup and troubleshooting. | ||
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| + | ===== First Time Setup - when you have just connected the display. ===== | ||
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| + | Setup - you must enable extended display of your monitor. | ||
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| + | Windows 7 | ||
| + | https://www.youtube.com/watch?v=-A56CaOO3v8 | ||
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| + | Windows 10 | ||
| + | https://www.youtube.com/watch?v=Yl7U4uGZE5M | ||
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| + | After you have enabled this. Go to CCS from the desktop, then Office. From there, go to Settings - Peripherals (under hardware in the left blue panel) - LCD Customer Display. | ||
| + | Enable the customer display by checking the 'Use LCD Display' checkbox.\\ | ||
| + | |||
| + | When you open the Point of Sale Terminal, the customer display will now show on the new second attached monitor. | ||
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| + | ===== Trouble Shooting - When you have been using it and something goes wrong. ===== | ||
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| + | You may follow the videos below or these written instructions. Written instructions will require you be aware of the differences in options in your computer, operating system and potential setup. | ||
| + | |||
| + | - Press Windows Start | ||
| + | - Type Display (or go to control panel - display) | ||
| + | - Open the Display | ||
| + | - Choose to Adjust Resolution | ||
| + | - You should see 2 monitors as options. Select the # 2 Monitor | ||
| + | - Set the monitor to have the desktop extended onto this monitor. | ||
| + | - You will then see that the displays are not copies of each other, but in fact, the second display is an extension of the first. | ||
| When you have a 'White Screen' it is in fact the customer display that is showing up. This means your customer display is not working. It is most likely been unplugged or loose. \\ | When you have a 'White Screen' it is in fact the customer display that is showing up. This means your customer display is not working. It is most likely been unplugged or loose. \\ | ||
| You will need to ensure it's connected, then following these steps, make sure you have your desktop extended.\\ | You will need to ensure it's connected, then following these steps, make sure you have your desktop extended.\\ | ||
| + | |||
| + | You may follow the videos below or these written instructions. Written instructions will require you be aware of the differences in options in your computer, operating system and potential setup. | ||
| + | |||
| + | - Press Windows Start | ||
| + | - Type Display (or go to control panel - display) | ||
| + | - Open the Display | ||
| + | - Choose to Adjust Resolution | ||
| + | - You should see 2 monitors as options. Select the # 2 Monitor | ||
| + | - Set the monitor to have the desktop extended onto this monitor. | ||
| + | - You will then see that the displays are not copies of each other, but in fact, the second display is an extension of the first. | ||
| Windows XP | Windows XP | ||
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