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--- trouble_shooting:scale_not_working [2016/05/14 04:27]
markph created
+++ trouble_shooting:scale_not_working [2018/12/23 11:51] (current)
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+====== Scale not working ======
+There are a few reasons that your scale could stop working. First we need to identify a few things so you can help troubleshoot the problem:
+  - Type of Sale - Avery, CAS PDII , CAS SW10 , Metler Toledo, AnD
+  - Type of Connection - Usually it's Serial to RJ45, but it may be Serial on the scale to another cable which converts to USB.
+===== DC or Er. =====
+If you see in the POS where the weight is displayed:\\
+DC or Er.\\
+This is usually a connection issue. If the cable is a serial to Rj45 then:
+  - Turn off the scale
+  - Exit the POS Software to the Desktop
+  - Confirm the Scale cables are securely plugged in, you may need to unplug and plug back in the cable.
+  - Log out of windows - Start Log Off
+  - Log back into Windows
+  - Turn on the scale.
+  - Start back up the POS
+Alternatively, you may just try to confirm the connection of the scale, and then turn off and on the scale.
 ====== Scale Service Setup ======
+If you need to setup the scale from the begining, go here:
 https://docs.google.com/document/d/1Moq4tj2f7hcRvTUvpqzkcMG_HaKODt_ujlHnj93h4to/edit?usp=sharing

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