====== Process Refunds ======

=====Summary=====

This article will help you process a refund using credit or cash.

Note: Items returns may be added back to inventory.

===== Sections ===== 

==== Pre-requisites ====

[[guides:general:creditcardrefund #Add Menu Item|Optional Open Priced Menu Item]]\\
[[guides:general:creditcardrefund #Add Item Return Function|Add Item Return Function]]\\

=== Operation ===

[[guides:general:creditcardrefund #Process Refund in CCS Terminal|Process Refund in CCS Terminal]]\\
 
===== Add Item ===== 

==== Menu ====
 
To process a open item refund, you may want to add a menu item "Refund" from CCS Office.

  - To do this, go to CCS Office-Touch >> Menu Center >> Menu Layout\\ 
  - In the Menu Layout Grid, enter "Refund" and press Enter\\
  - In the New Product Wizard, choose the default settings and click on Add New and Continue\\
  - In the Item Details section, check option "Open Price." This will prompt to enter the refund price\\ 

=== Retail  ===

  * Add a new open priced item with the name "Refund"


===== Add Item Return Function =====

You need to add a "item return" function through CCS Office to successfully process the refund of your client. 

  - To do this, go to CCS Office-Touch >> Control Panel >> Menu Button Layout 
  - Select the toolbar to use.
  - Set Function to "Item Return"\\
  - Set Caption to "Item Return"\\
  - Assign an image to your button\\
  - Press on "Add Button"\\

<note important> To do a credit card refund, you need to obtain the customer's credit card number and expiration date inorder to process the refund.  </note>

===== Process Refund in CCS Terminal=====

To process the refund with a credit card or cash, follow the steps below

  - Enter pass code and enter into terminal\\ 
  - In the Menu Screen, click on the "Refund" Button\\
  - Enter the refund amount\\
  - Click on Item Return. Choose "Yes" on Add Item back to Inventory\\
  - Click on Payment Screen\\
  
  Credit Card:
  - Click on Credit Card such as Visa, MasterCard(M/C), AMEX, Discover\\
  - Enter Credit Card Number and Expiration date of Credit Card\\
 Cash 
  - Press the Cash Button.