====== How to process an item return in CCS ======

===== Summary =====
Customers often would like to return items due to a variety of reasons. Processing an item return is easy through your CCS software. The explanation of this process is detailed below :

===== To add a item return button =====
To process an item return in CCS,  you need to first add an item return button through CCS office that would display in the POS terminal. To do this go to Menu Center >> Menu Layout >> Enter “item return” in the menu layout  grid and click on Edit pricing button.  Enter a sample price of 1 in the pricing editor dialog box and save and close.

Also make sure you place a check mark in open price option under item details. A snapshot of above actions done within the menu layout window is shown in Fig 1 below:

{{:menu_layout_return.jpg|}}

//Fig 1:// Menu Layout in CCS

===== To add reasons for item return =====

To add reasons for an item return, go to Office Toolbar >> System >> POS Adjusted Price Reasons. In this dialog box, you can add/delete reasons  that will  display  in the POS terminal during the item return process. The POS adjusted price reasons dialog box is shown in Fig 2 below:

{{:item_return_reason.jpg|}}
 
//Fig 2:// POS Adjusted Price Reasons Window in CCS

===== Item return process in POS terminal =====

To return an item , go the CCS terminal and enter your code and press enter. This would take you into the POS terminal screen that now has the item return button added. A snapshot of the terminal screen with the button added is shown in Fig 3 below :

{{:item_return_pos_trml_screen.jpg|}}

//Fig 3:// POS Terminal Screen

The steps that you need to follow to process an item return are as follows:\\ 
Press the item return button that is highlighted in the above Figure 1\\ 
In the consecutive screen, enter the cost of the item that was returned (say $2.00). Once this is done, your cost of your item that you entered will show on the left of the screen as item return. See Figure 1 for better understanding\\ 
Choose a reason for return from the list as shown in  the Figure 4 below :\\

{{:item_return_pos_trmnl.jpg|}}

//Fig 4:// Reasons List in POS Terminal Screen

Click on Item return button (with a notation of two blue arrows) from the toolbar
Choose “Yes” on the alert that says add item back into inventory
Once this is done, observe that your  return amount is enclosed within a parenthesis which means it is a negative value. Please see Figure 5 below:

{{:item_return_para.jpg|}}

//Fig 5:// Item Return with Negative Cash Value

To  cash close , click on cash close button from the toolbar  which will show you the amount you owe to the customer in red. Please see Fig 6 below:

{{:cash_owed.jpg|}}

//Fig 6:// Cash Owed Screen

Click on close order. This will take you to the final screen which shows you the amount you owe to the customer. You have now processed an item return through CCS.