====== Cash Drawer Troubleshooting ======

===== If your cash drawer is not opening there as a few things to find out first: =====

==== No Sale ====

Is it opening when you press No Sale?
If your answer is no: Do you have permission to open the cash drawer for a No Sale. This is a user authroization in Office under Employees - Job Types - choose the type - Then choose 'No Sale'

==== Cash Sale ====

Is it opening when you press Cash sale
If your answer is no: Was it opening before? If yes, then continue, if not then to go Office - (main toolbar) - System - Tender Types and make sure that the cash payment option has 'Is Cash' checked.

==== Physical Issues ====
Your computer should be connected to the cash drawer. Identify how using these points as a reference:

  - Type of cash drawer - usb / rj45
  - Where the cash drawer is plugged into. - Will be either USB, under the monitor (of a stealth touch), or into the printer.

===== If your cash drawer is plugged into a printer/pos computer: =====


  - Ensure if the printer is printing. If it is not, you have to address the printer not printing first. Refer to this guide: [[http://cafecartel.com/kb/doku.php?id=trouble_shooting:printer_not_printing]]
  - Make sure that you have the proper setting for the printer/cash drawer combination - use this guide: [[http://cafecartel.com/kb/doku.php?id=cash_drawer_setup]]