====== Scale not working ======

There are a few reasons that your scale could stop working. First we need to identify a few things so you can help troubleshoot the problem:

  - Type of Sale - Avery, CAS PDII , CAS SW10 , Metler Toledo, AnD 
  - Type of Connection - Usually it's Serial to RJ45, but it may be Serial on the scale to another cable which converts to USB.

===== DC or Er. =====

If you see in the POS where the weight is displayed:\\
DC or Er.\\
This is usually a connection issue. If the cable is a serial to Rj45 then:
  - Turn off the scale
  - Exit the POS Software to the Desktop
  - Confirm the Scale cables are securely plugged in, you may need to unplug and plug back in the cable.
  - Log out of windows - Start Log Off 
  - Log back into Windows
  - Turn on the scale.
  - Start back up the POS

Alternatively, you may just try to confirm the connection of the scale, and then turn off and on the scale.

====== Scale Service Setup ======
If you need to setup the scale from the begining, go here:

https://docs.google.com/document/d/1Moq4tj2f7hcRvTUvpqzkcMG_HaKODt_ujlHnj93h4to/edit?usp=sharing

====== Scale Calibration - Avery ======

https://docs.google.com/document/d/1LZao_6_mDYmuTxnyL_EFhekcQ2i8BbGvcWxi2xko9fA/edit?usp=sharing