If you are new to CCS there's a few things you should get started with so we can have a great experience together. The processes involved in completing your goals may take several appointments depending on your business type, configuration and needs.
For new installations and business manager/owner change overs, we schedule them 24 hours in advance Mondays - Fridays (not including holidays) Between 8 and 5 Pacific Time. (So the last appointments are usually about 4 PM.) This also applies to training, credit card processing changes, upgrades and other scheduled procedures.
It's important to note a few things when getting your system up and ready. Quite often you aren't the person who bought the system, but have been assigned to set it up. So if that's the case please note the following:
You will want to refer to our guides if you have a Altera or Apex Solution.
Send us your contact info, name, store, businesss phone, email to ticket@cafecartel.com
Please make sure you know how to Backup your system prior to any use.
Also please schedule events before you make new changes for the first time.
If you have the system in place, but have taken over a store and want to wipe out and clear out the whole thing, you'll want to schedule training and have some things ready:
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