Process Refunds

This article will help you process a refund using credit or cash.

Note: Items returns may be added back to inventory.

Optional Open Priced Menu Item
Add Item Return Function

Process Refund in CCS Terminal

To process a open item refund, you may want to add a menu item “Refund” from CCS Office.

1. To do this, go to CCS Office-Touch » Menu Center » Menu Layout
   
2. In the Menu Layout Grid, enter “Refund” and press Enter
   
3. In the New Product Wizard, choose the default settings and click on Add New and Continue
   
4. In the Item Details section, check option “Open Price.” This will prompt to enter the refund price
   

• Add a new open priced item with the name “Refund”

You need to add a “item return” function through CCS Office to successfully process the refund of your client.

1. To do this, go to CCS Office-Touch » Control Panel » Menu Button Layout
2. Select the toolbar to use.
3. Set Function to “Item Return”
   
4. Set Caption to “Item Return”
   
5. Assign an image to your button
   
6. Press on “Add Button”
   

To process the refund with a credit card or cash, follow the steps below

1. Enter pass code and enter into terminal
   
2. In the Menu Screen, click on the “Refund” Button
   
3. Enter the refund amount
   
4. Click on Item Return. Choose “Yes” on Add Item back to Inventory
   
5. Click on Payment Screen
   

Credit Card:

1. Click on Credit Card such as Visa, MasterCard(M/C), AMEX, Discover
   
2. Enter Credit Card Number and Expiration date of Credit Card
   

Cash

1. Press the Cash Button.