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====== FAQ ====== Please come back to find out more, or ask your own question support@cafecartel.com. ===== Questions: ===== [[faq:start#Fixing Closed Days]] [[faq:start#If I took weight out of inventory by reducing the number in the product count field in the item screen, would I be able to see that change anywhere? If I took weight out of inventory by reducing the number in the product count field in the item screen, would I be able to see that change anywhere?]] [[faq:start#How can we donate gift cards and not have it look like we accepted cash for them?]] [[faq:start#Inventory History|How do I keep track of Inventory History]] [[faq:start#Mailing Lists|How do we make a mailing list]] [[faq:start#Zebra Recalibration|Zebra Recalibration]] ===== ===== ==Fixing Closed Days=== There's a guide on this: http://cafecartel.com/kb/doku.php?id=guides:general:closeunclosedday ===== If I took weight out of inventory by reducing the number in the product count field in the item screen, would I be able to see that change anywhere? ===== This issue is raised when trying to track inventory changes. For example: I can’t remember if I took something out of inventory or not and I am not sure how to check. In a situation like this, if there was a change made to a product count, you cannot track the change. * You should then disable the authorization to change the count - Office - Employees - Job Types. * And you should use Transaction's to adjust the inventory count. You can add new transaction types: - Office - (Main Toolbar) System - Order Types. Then make an Order Type called, "Inventory Adjustment" or anything that would indicate why you are using this transaction to adjust the inventory, such as waste etc. Use the Transaction they same way you would as a Purchase Order, and receive purchase orders. [[http://cafecartel.com/help-videos/85-dispensaries/342-dispensary-reporting-a-analysis.html| Inventory Control - Receiving Purchase Orders ]] ===== How can we donate gift cards and not have it look like we accepted cash for them? ===== Q: For example, I want to donate a $20 gift card for a charity auction. I make the gift card, but I have to put some sort of payment in for the gift card in order for the money to be on the card. If I hit exact change then the POS assumes that I took $20 in cash and that shows up on our report as a sale. Is there a way to activate the card with $20 on it without it showing up in our system as a cash payment? A: From the POS menu screen: From the menu functions at the bottom of the screen, go to : Discounts. From the Discounts Screen, go to Item Discount -%100.00, this will appy a 100 percent discount to the item and chage the order $0.00 dollars. Or Use the Discounts - 'Zero Out Order' button - This set all prices of the order to $0.00. Press "Exact Change" or one of the dollar payment methods to close out the order. ===== Mailing Lists ===== Copy this statement: Office - (Main Toolbar) Reporting - Pivot Reporting Under the 'Advanced' tab, paste it, then press 'Open Report From Statement' SELECT FirstName,LastName,Address,Address2,City,State,ZIp,FollowUp,AccountNUmber FROM qryPivotContacts WHERE Followup>=GetDate() Order BY FirstName,LastName,Address,Address2,City ***Note**** The 'Where Followup>=GetDate()' means that this will only list out people who have a current medical card. You can remove this or change it if you don't want that to be a filter. ===== Inventory History ===== In Order to keep record of your inventory over time, i.e. a snap shot of your inventory values over each day, the following settings need to be checked. Office - Control Panel - Retail {{:faq:setting1.png|}} Reporting & Analysis - Select Reports {{:faq:setting2.png|}} ===== MSR Document ===== This is for Magtek MSR's USB Keyboard Emulation 01 10 01 CONVERT TO KB\\ 01 10 00 CONVERT TO HID\\ 01 1A 01 SET TO SURESWIPE EMULATION\\ 01 1A 00 SET TO NON SURESWIPE EMULATION\\ 01 05 01 TRACK 1 ONLY\\ 01 05 04 TRACK 2 ONLY\\ 01 05 10 TRACK 3 ONLY\\ 01 05 05 TRACK 1,2\\ 01 05 95 Track 1, 2 & 3\\ 01 05 14 TRACK 2,3\\ 01 14 03 DON’T SEND SS/ES\\ 01 14 63 SEND SS/ES\\ 01 02 10 SLOW DOWN -\\ 01 21 0D CR AFTER EACH TRACK\\ 01 21 00 SET BACK TO CR AT END\\ 01 22 0D CR AT END\\ 01 22 08 BACKSPACE INSTEAD OF CR\\ 01 22 00 REMOVE CR ON END\\ ===== Turn off Check Digits ===== Honey Well Scanners: Voyager Scanner Etc. Page 9-1 Do not transit UPC A Check Digit. ===== Zebra Recalibration ===== Manual Calibration\\ Manual calibration is recommended whenever you are using pre-printed media or if the printer will not correctly auto calibrate.\\ 1. Make sure media is loaded.\\ 2 . Turn on the printer power.\\ 3 . Press and hold the feed button until the green status LED flashes once, then twice. Release the feed button.\\ 4. The printer will set the media sensor for the label backing being used. After it is done making this adjustment, the roll will automatically feed until a label is positioned at the print head.\\ 5. A profile of the media sensor settings (similar to the example below) will print. Upon completion, the printer will save the new settings in memory and the printer is ready for normal operation.\\ 6 . Press the feed button. One entire blank label will feed. If this does not happen, try defaulting ( refer to the four-flash \\