Differences

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--- faq:start [2012/11/17 22:48]
markphillips2
+++ faq:start [2018/12/23 11:51] (current)
@@ Line 1: / Line 1: @@
 ====== FAQ  ======
+Please come back to find out more, or ask your own question  ticket@cafecartel.com.
-Please come back to find out more, or ask your own question  support@cafecartel.com.
+=====RePrinting Old Receipts=====
-=====  Questions: =====
+From CCS Office - Transaction Management
-[[faq:start#Fixing Closed Days]]
-[[faq:start#If I took weight out of inventory by reducing the number in the product count field in the item screen, would I be able to see that change anywhere? If I took weight out of inventory by reducing the number in the product count field in the item screen, would I be able to see that change anywhere?]]
+. Input the date range to find the transaction(s)
+. Press 'View Past Transactions'
+. The transactions will be listed.
+. Select the transaction, and press 'Print Thermal Receipt'
-[[faq:start#How can we donate gift cards and not have it look like we accepted cash for them?]]
+=====Fixing Closed Days=====
-[[faq:start#Inventory History|How do I keep track of Inventory History]]
-[[faq:start#Mailing Lists|How do we make a mailing list]]
-[[faq:start#Zebra Recalibration|Zebra Recalibration]]
-[[faq:start#Fixing Printer Issue 1|Fixing Printer Issue 1]]
-=====  =====
-==Fixing Closed Days===
 There's a guide on this:
 http://cafecartel.com/kb/doku.php?id=guides:general:closeunclosedday
-===== If I took weight out of inventory by reducing the number in the product count field in the item screen, would I be able to see that change anywhere? =====
-This issue is raised when trying to track inventory changes.  For example: I can’t remember if I took something out of inventory or not and I am not sure how to check.
-In a situation like this, if there was a change made to a product count, you cannot track the change.
-  * You should then disable the authorization to change the count - Office - Employees - Job Types.
-  * And you should use Transaction's to adjust the inventory count. You can add new transaction types: - Office - (Main Toolbar) System - Order Types.
-Then make an Order Type called, "Inventory Adjustment" or anything that would indicate why you are using this transaction to adjust the inventory, such as waste etc.
-Use the Transaction they same way you would as a Purchase Order, and receive purchase orders.
-[[http://cafecartel.com/help-videos/85-dispensaries/342-dispensary-reporting-a-analysis.html| Inventory Control - Receiving Purchase Orders ]]
 =====  How can we donate gift cards and not have it look like we accepted cash for them? =====
 Q:
@@ Line 89: / Line 67: @@
 Order BY FirstName,LastName,Address,Address2,City
-***Note****
+Note
 The 'Where Followup>=GetDate()' means that this will only list out people who have a current medical card. You can remove this or change it if you don't want that to be a filter.
@@ Line 175: / Line 153: @@
 . From the Toolbar  - Printer, then Properties.\\
 . Press 'Print Test Page.\\
+===== Customer Display Not Showing - 8" monitor or other monitor. =====
+That's because someone unplugged the customer display. It needs to be reset. \\
+This is easy to do. \\
+. Log out of Windows\\
+. Log back in\\
+. Then make sure your Customer Display is all the way plugged in for both power and to the VGA.\\
+. Go to Start - Control Panel - Display\\
+. Click on the Settings Tab on the right.\\
+. Press the 2nd Display ICON\\
+. Check off'Extend my desktop onto this monitor' from checkbox below.\\
+. Press Apply. \\
+. Check your customer display monitor, it should show blue or the same color as your windows \\background.\\
+. Start back up your POS and check your display.\\
+===== Donations for Menu Service =====
+  - Office - Menu Center
+  - Menu Layout
+  - Add in a new item, ignore entering the price.
+  - Make sure the 0 for tax rate is selected
+  - Press "Add New And Continue'
+  - From the Menu Layout, select 'Open Price'
+\\
+\\
+**You will have to note these amounts and subtract them from your gross sales report. There's not an option to have it removed like gift cards issuances are.
+===== How Do I backup CCS Data =====
+From Office - Main Toolbar - System - SQL Server Backup
+For any document files associated with contacts or orders, you will need to arrange a backup of those folders.
+===== Cash Drawer not opening =====
+From the POS - (Main Toolbar) Settings - Printers\\
+In the image below you will either need 'OPOSCashDrawer.exe' or 'POSXUSBPRINTER.EXE' entered into the fields you see under PORT and Printer Type.
+===== If I took weight out of inventory by reducing the number in the product count field in the item screen, would I be able to see that change anywhere? =====
+This issue is raised when trying to track inventory changes.  For example: I can’t remember if I took something out of inventory or not and I am not sure how to check.
+In a situation like this, if there was a change made to a product count, you cannot track the change.
+  * You should then disable the authorization to change the count - Office - Employees - Job Types.
+  * And you should use Transaction's to adjust the inventory count. You can add new transaction types: - Office - (Main Toolbar) System - Order Types.
+Then make an Order Type called, "Inventory Adjustment" or anything that would indicate why you are using this transaction to adjust the inventory, such as waste etc.
+Use the Transaction they same way you would as a Purchase Order, and receive purchase orders.
+[[http://cafecartel.com/help-videos/85-dispensaries/342-dispensary-reporting-a-analysis.html| Inventory Control - Receiving Purchase Orders ]]
+===== Day will not close - Gift Cards =====
+If you attempt to close your day with Gift Cards having been issued but not paid for you will receive an error.\\
+It's best not to leave transactions open with gift cards. This is a security feature which prevents unauthorized/paid gift cards from being used.\\
+But if you run into this issue:\\
+  - Open Office
+  - -(main Toolbar) - Reporting - Item History
+  - Input the date
+  - Select 'Order Date' from the filter date type.
+  - Press 'View Items'
+You will have to sort by the completion date and find items without a completion date. Then you can highlight using 'Select + Click' and then right click to delete the items, or use the toolbar above.

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