There are several scenarios that will occur with Gift Card Processing.

To make it easier we will define certain processes, and refer to them throughout the document. Gift Cards and Pre-Paid cards are used interchangeably.

• Issue a Pre Paid Card - This refers to selling a gift card, accepting money for it and giving it to a customer.
• Redeem a Pre Paid Card - This refers to accepting a Pre Paid card as Payment for the Order.
• Gift Cards - Cards issued by the Mercury Payment system.
• Void Issue Gift Cards - Voiding of the issuance of card.
• Void Gift Card Payment - Voiding of the payment by a gift card.

1. Press the ‘Gift Card’ button from the menu screen.
2. Enter the Price of the item
3. Swipe the new Gift Card.

1. Press the ‘Gift Card Reload’ button from the menu screen.
2. Enter the Price of the item
3. Swipe the Gift Card, you will be prompted to reload, and swipe the card again.

1. From the Menu Screen Press ‘Mercury Payment’
2. You will be prompted to swipe the card.
3. The payment will be added, if the funds are insufficient, you will be prompted to clear the card, or not use the remaining balance.
4. If the card does not cover the balance, the payment screen will open, prompting for additional payments.

1. From the menu screen, on the bottom, press the “Gift Card Balance” button.

If you have any trouble processing, these are some trouble shooting scenarios:

• Customer wants to purchase a gift card, use the ‘Gift Card’ menu item.
• Customer would like to see the balance on their Card. - Use the ‘Gift Card’ button from the menu screen.
• Redemption: the card can not be found in the System - Key in the card.
• The card is swiped by not does not display any result. You will have to use the card’s number. The gift cards have a format that shows the code + unused code

All Staff must be trained and understand the guidelines for the National Gift Card Program.

1. Gift Issue
2. Gift Reload
3. Gift Balance Check
4. Gift Payment
5. Gift Void Issue

Management:

1. Void Payment