CCS Point of Sale
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process_an_item_return [2010/06/25 18:49] mary |
process_an_item_return [2018/12/23 03:25] (current) |
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| Also make sure you place a check mark in open price option under item details. A snapshot of above actions done within the menu layout window is shown in Fig 1 below: | Also make sure you place a check mark in open price option under item details. A snapshot of above actions done within the menu layout window is shown in Fig 1 below: | ||
| + | {{:menu_layout_return.jpg|}} | ||
| //Fig 1:// Menu Layout in CCS | //Fig 1:// Menu Layout in CCS | ||
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| To add reasons for an item return, go to Office Toolbar >> System >> POS Adjusted Price Reasons. In this dialog box, you can add/delete reasons that will display in the POS terminal during the item return process. The POS adjusted price reasons dialog box is shown in Fig 2 below: | To add reasons for an item return, go to Office Toolbar >> System >> POS Adjusted Price Reasons. In this dialog box, you can add/delete reasons that will display in the POS terminal during the item return process. The POS adjusted price reasons dialog box is shown in Fig 2 below: | ||
| + | {{:item_return_reason.jpg|}} | ||
| //Fig 2:// POS Adjusted Price Reasons Window in CCS | //Fig 2:// POS Adjusted Price Reasons Window in CCS | ||
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| To return an item , go the CCS terminal and enter your code and press enter. This would take you into the POS terminal screen that now has the item return button added. A snapshot of the terminal screen with the button added is shown in Fig 3 below : | To return an item , go the CCS terminal and enter your code and press enter. This would take you into the POS terminal screen that now has the item return button added. A snapshot of the terminal screen with the button added is shown in Fig 3 below : | ||
| + | {{:item_return_pos_trml_screen.jpg|}} | ||
| //Fig 3:// POS Terminal Screen | //Fig 3:// POS Terminal Screen | ||
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| In the consecutive screen, enter the cost of the item that was returned (say $2.00). Once this is done, your cost of your item that you entered will show on the left of the screen as item return. See Figure 1 for better understanding\\ | In the consecutive screen, enter the cost of the item that was returned (say $2.00). Once this is done, your cost of your item that you entered will show on the left of the screen as item return. See Figure 1 for better understanding\\ | ||
| Choose a reason for return from the list as shown in the Figure 4 below :\\ | Choose a reason for return from the list as shown in the Figure 4 below :\\ | ||
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| + | {{:item_return_pos_trmnl.jpg|}} | ||
| //Fig 4:// Reasons List in POS Terminal Screen | //Fig 4:// Reasons List in POS Terminal Screen | ||
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| Once this is done, observe that your return amount is enclosed within a parenthesis which means it is a negative value. Please see Figure 5 below: | Once this is done, observe that your return amount is enclosed within a parenthesis which means it is a negative value. Please see Figure 5 below: | ||
| + | {{:item_return_para.jpg|}} | ||
| //Fig 5:// Item Return with Negative Cash Value | //Fig 5:// Item Return with Negative Cash Value | ||
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| To cash close , click on cash close button from the toolbar which will show you the amount you owe to the customer in red. Please see Fig 6 below: | To cash close , click on cash close button from the toolbar which will show you the amount you owe to the customer in red. Please see Fig 6 below: | ||
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| + | {{:cash_owed.jpg|}} | ||
| //Fig 6:// Cash Owed Screen | //Fig 6:// Cash Owed Screen | ||
| Click on close order. This will take you to the final screen which shows you the amount you owe to the customer. You have now processed an item return through CCS. | Click on close order. This will take you to the final screen which shows you the amount you owe to the customer. You have now processed an item return through CCS. | ||
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