CCS Point of Sale

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trouble_shooting:customer_display [2016/09/10 18:48]
markph
trouble_shooting:customer_display [2019/03/01 07:27] (current)
markphillips2
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-Customer Display - LCD Monitors:\\+====== ​Customer Display - LCD Monitors:​\\ ​====== 
 + 
 + 
 +This page covers two things. Setup and troubleshooting.  
 + 
 +===== First Time Setup - when you have just connected the display. ===== 
 +  
 +Setup - you must enable extended display of your monitor.  
 + 
 +Windows 7 
 +https://​www.youtube.com/​watch?​v=-A56CaOO3v8 
 + 
 +Windows 10 
 +https://​www.youtube.com/​watch?​v=Yl7U4uGZE5M 
 + 
 +After you have enabled this. Go to CCS from the desktop, then Office. From there, go to Settings - Peripherals (under hardware in the left blue panel) - LCD Customer Display.  
 +Enable the customer display by checking the 'Use LCD Display'​ checkbox.\\ 
 + 
 +When you open the Point of Sale Terminal, the customer display will now show on the new second attached monitor. 
 + 
 +===== Trouble Shooting - When you have been using it and something goes wrong. ===== 
 + 
 +You may follow the videos below or these written instructions. Written instructions will require you be aware of the differences in options in your computer, operating system and potential setup.  
 + 
 +  - Press Windows Start 
 +  - Type Display (or go to control panel - display) 
 +  - Open the Display 
 +  - Choose to Adjust Resolution 
 +  - You should see 2 monitors as options. Select the # 2 Monitor 
 +  - Set the monitor to have the desktop extended onto this monitor.  
 +  - You will then see that the displays are not copies of each other, but in fact, the second display is an extension of the first. 
  
 When you have a 'White Screen'​ it is in fact the customer display that is showing up. This means your customer display is not working. It is most likely been unplugged or loose. \\ When you have a 'White Screen'​ it is in fact the customer display that is showing up. This means your customer display is not working. It is most likely been unplugged or loose. \\
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   - You should see 2 monitors as options. Select the # 2 Monitor   - You should see 2 monitors as options. Select the # 2 Monitor
   - Set the monitor to have the desktop extended onto this monitor. ​   - Set the monitor to have the desktop extended onto this monitor. ​
-  - You will then see that the displays are not copies of each other, but in fact the second display is an extension of the first.+  - You will then see that the displays are not copies of each other, but in factthe second display is an extension of the first.
  
 Windows XP Windows XP

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