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guides:general:creditcardrefund [2010/09/16 15:24] maryrajah |
guides:general:creditcardrefund [2018/12/23 12:11] |
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| - | ====== Process Refunds for Credit Card Transactions in CCS ====== | ||
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| - | =====Summary===== | ||
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| - | It is pretty common for employees in a shop/ business to process item returns for credit card transactions. Items returns are then added to the inventory and the customers are issued a refund based on the mode of payment used at the time of purchase.This article will help you process a refund for a credit card type of transaction. | ||
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| - | ===== Add Menu Item ===== | ||
| - | To process a refund, you need to add a menu item "refund" from CCS Office. | ||
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| - | - To do this, go to CCS Office-Touch >> Menu Center >> Menu Layout\\ | ||
| - | - In the Menu Layout Grid, enter "Refund" and press Enter\\ | ||
| - | - In the New Product Wizard, choose the default settings and click on Add New and Continue\\ | ||
| - | - In the Item Details section, check option "Open Price." This will prompt to enter the refund price\\ | ||
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| - | The snapshot of "Refund" menu item is shown in Fig 1. | ||
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| - | {{popup>:guides:general:guide_refund.jpg|{{guides:general:guide_refund.jpg?100x100|Add "Refund" Menu Item}}}} | ||
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| - | //Fig 1: Add "Refund" Menu Item// | ||
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| - | ===== Add Item Return Function ===== | ||
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| - | You need to add a item return function through CCS Office to successfully process the refund of your client. | ||
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| - | - To do this, go to CCS Office-Touch >> Control Panel >> Menu Button Layout | ||
| - | - Set Section to "Toolbar B or C"\\ | ||
| - | - Set Function to "Item Return"\\ | ||
| - | - Set Caption to "Item Return"\\ | ||
| - | - Set Width to "250 (default value) or any other value"\\ | ||
| - | - Assign an image to your button\\ | ||
| - | - Click on "Add Button"\\ | ||
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| - | A snapshot of the Item Return Function being added is shown in Fig 2 | ||
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| - | {{popup>:guides:general:guide_refundmenubutton.jpg|{{guides:general:guide_refundmenubutton.jpg?100x100|Item Return Function}}}} | ||
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| - | //Fig 2: Add Item Return Function// | ||
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| - | <note important> You need to obtain the customer's credit card number and expiration date inorder to process the refund. </note> | ||
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| - | ===== Process Refund in CCS Terminal===== | ||
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| - | To process the refund, follow the steps below | ||
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| - | - Enter pass code and enter into terminal\\ | ||
| - | - In the Menu Screen, click on the "Refund" Button\\ | ||
| - | - Enter the refund amount\\ | ||
| - | - Click on Item Return. Choose "Yes" on Add Item back to Inventory\\ | ||
| - | - Click on Payment Screen\\ | ||
| - | - Click on Credit Card such as Visa, MasterCard(MC), AMEX, Discover\\ | ||
| - | - Enter Credit Card Number and Expiration date of Credit Card\\ | ||
| - | - In the Mercury Shield Processing Window, the type of sale will show as "Refund"\\ | ||
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| - | You have now successfully processed a refund for credit card transactions in CCS. | ||
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