CCS Point of Sale
You are here: start » guides » general » creditcardrefund
Differences
This shows you the differences between two versions of the page.
guides:general:creditcardrefund [2010/10/14 17:20] maryrajah |
guides:general:creditcardrefund [2018/12/23 12:11] |
||
---|---|---|---|
Line 1: | Line 1: | ||
- | ====== Process Refunds for Credit Card Transactions in CCS ====== | ||
- | |||
- | =====Summary===== | ||
- | |||
- | It is pretty common for employees in a shop/ business to process item returns for credit card transactions. Items returns are then added to the inventory and the customers are issued a refund based on the mode of payment used at the time of purchase.This article will help you process a refund for a credit card type of transaction. | ||
- | |||
- | ===== Add Menu Item ===== | ||
- | To process a refund, you need to add a menu item "Refund" from CCS Office. | ||
- | |||
- | - To do this, go to CCS Office-Touch >> Menu Center >> Menu Layout\\ | ||
- | - In the Menu Layout Grid, enter "Refund" and press Enter\\ | ||
- | - In the New Product Wizard, choose the default settings and click on Add New and Continue\\ | ||
- | - In the Item Details section, check option "Open Price." This will prompt to enter the refund price\\ | ||
- | |||
- | |||
- | |||
- | ===== Add Item Return Function ===== | ||
- | |||
- | You need to add a item return function through CCS Office to successfully process the refund of your client. | ||
- | |||
- | - To do this, go to CCS Office-Touch >> Control Panel >> Menu Button Layout | ||
- | - Set Section to "Toolbar B or C"\\ | ||
- | - Set Function to "Item Return"\\ | ||
- | - Set Caption to "Item Return"\\ | ||
- | - Set Width to "250 (default value) or any other value"\\ | ||
- | - Assign an image to your button\\ | ||
- | - Click on "Add Button"\\ | ||
- | |||
- | |||
- | <note important> You need to obtain the customer's credit card number and expiration date inorder to process the refund. </note> | ||
- | |||
- | ===== Process Refund in CCS Terminal===== | ||
- | |||
- | To process the refund, follow the steps below | ||
- | |||
- | - Enter pass code and enter into terminal\\ | ||
- | - In the Menu Screen, click on the "Refund" Button\\ | ||
- | - Enter the refund amount\\ | ||
- | - Click on Item Return. Choose "Yes" on Add Item back to Inventory\\ | ||
- | - Click on Payment Screen\\ | ||
- | - Click on Credit Card such as Visa, MasterCard(MC), AMEX, Discover\\ | ||
- | - Enter Credit Card Number and Expiration date of Credit Card\\ | ||
- | - In the Mercury Shield Processing Window, the type of sale will show as "Refund"\\ | ||
- | |||
- | You have successfully processed a refund for credit card transactions in CCS. | ||
- | |||
Trace: