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office:credit_card_processing [2009/03/06 21:59] markphsd created |
office:credit_card_processing [2018/12/23 11:51] |
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| - | ====== Credit Card Problem Resolutions: ====== | ||
| - | Credit Processor repeatedly doesn’t perform transactions: Sometimes PC Charge will need to be restarted. If you repeatedly see that the transactions are not processing do the following: | ||
| - | ===== PC Charge Asks for Verify Expiration Date: ===== | ||
| - | Re swipe the card. Sometimes the card reader is sensitive. | ||
| - | |||
| - | * Perform this on the (server) computer. Exit the POS Terminal Application | ||
| - | * Verify you have an internet connection. | ||
| - | * Restart the credit card processing software. | ||
| - | |||
| - | ===== Verify Internet Connection: ===== | ||
| - | Open internet explorer. If you don’t bring up a website then verify the router & DSL are working. | ||
| - | |||
| - | ===== Verify Router & DSL are Working: ===== | ||
| - | |||
| - | ===== Turn off all Café Cartel Terminal Applications: ===== | ||
| - | - On each terminal hit the Key on the toolbar of the Café’ Cartel terminal. Then hit the exit button. | ||
| - | - Unplug the router. Unplug the DSL Modem. | ||
| - | - Wait 60 Seconds, plug back in the DSL Modem. | ||
| - | - Wait 60 Seconds, plug in the Router. | ||
| - | - Wait 60 seconds to restart the terminals. | ||
| - | |||
| - | ===== Restart Credit Card Processing Software: ===== | ||
| - | - Use a mouse or your finger to double click the Credit Processing Icon in the Task Bar (not on the desktop.) | ||
| - | (For PC Charge The Credit Card Application Message Box will appear. Press the “OK” button.) | ||
| - | - From the Credit Card Application toolbar go to File – Exit. | ||
| - | - Double click the Credit Card Application Icon on the desktop. | ||
| - | - This will re-initialize the application.. | ||
| - | |||
| - | ===== Verify Setup: ===== | ||
| - | |||
| - | ==== PC Charge: ==== | ||
| - | |||
| - | In Terminal Settings: Verify the Computer name, Installation path of PC Charge, Merchant Processor, Merchant ID. and USERID For PC Charge. | ||
| - | |||
| - | ==== X-Charge: ==== | ||
| - | In Terminal Settings: Verify the correct path to the installation of X-Charge | ||
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