CCS Point of Sale
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trouble_shooting:cash_drawer [2016/05/25 18:35] markph |
trouble_shooting:cash_drawer [2018/12/23 11:51] (current) |
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| ===== If your cash drawer is not opening there as a few things to find out first: ===== | ===== If your cash drawer is not opening there as a few things to find out first: ===== | ||
| + | ==== No Sale ==== | ||
| + | |||
| + | Is it opening when you press No Sale? | ||
| + | If your answer is no: Do you have permission to open the cash drawer for a No Sale. This is a user authroization in Office under Employees - Job Types - choose the type - Then choose 'No Sale' | ||
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| + | ==== Cash Sale ==== | ||
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| + | Is it opening when you press Cash sale | ||
| + | If your answer is no: Was it opening before? If yes, then continue, if not then to go Office - (main toolbar) - System - Tender Types and make sure that the cash payment option has 'Is Cash' checked. | ||
| + | |||
| + | ==== Physical Issues ==== | ||
| + | Your computer should be connected to the cash drawer. Identify how using these points as a reference: | ||
| - Type of cash drawer - usb / rj45 | - Type of cash drawer - usb / rj45 | ||
| - Where the cash drawer is plugged into. - Will be either USB, under the monitor (of a stealth touch), or into the printer. | - Where the cash drawer is plugged into. - Will be either USB, under the monitor (of a stealth touch), or into the printer. | ||
| - | ===== If your cash drawer is plugged into a printer: ===== | + | ===== If your cash drawer is plugged into a printer/pos computer: ===== |
| - Ensure if the printer is printing. If it is not, you have to address the printer not printing first. Refer to this guide: [[http://cafecartel.com/kb/doku.php?id=trouble_shooting:printer_not_printing]] | - Ensure if the printer is printing. If it is not, you have to address the printer not printing first. Refer to this guide: [[http://cafecartel.com/kb/doku.php?id=trouble_shooting:printer_not_printing]] | ||
| - Make sure that you have the proper setting for the printer/cash drawer combination - use this guide: [[http://cafecartel.com/kb/doku.php?id=cash_drawer_setup]] | - Make sure that you have the proper setting for the printer/cash drawer combination - use this guide: [[http://cafecartel.com/kb/doku.php?id=cash_drawer_setup]] | ||
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