Cash Drawer Troubleshooting

Is it opening when you press No Sale? If your answer is no: Do you have permission to open the cash drawer for a No Sale. This is a user authroization in Office under Employees - Job Types - choose the type - Then choose 'No Sale'

Is it opening when you press Cash sale If your answer is no: Was it opening before? If yes, then continue, if not then to go Office - (main toolbar) - System - Tender Types and make sure that the cash payment option has 'Is Cash' checked.

Your computer should be connected to the cash drawer. Identify how using these points as a reference:

1. Type of cash drawer - usb / rj45
2. Where the cash drawer is plugged into. - Will be either USB, under the monitor (of a stealth touch), or into the printer.

1. Ensure if the printer is printing. If it is not, you have to address the printer not printing first. Refer to this guide: http://cafecartel.com/kb/doku.php?id=trouble_shooting:printer_not_printing
2. Make sure that you have the proper setting for the printer/cash drawer combination - use this guide: http://cafecartel.com/kb/doku.php?id=cash_drawer_setup