Differences

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--- faq:start [2013/09/27 16:38]
markphillips2
+++ faq:start [2018/12/23 11:51]
@@ Line 1: / Line 1: @@
-====== FAQ  ======
-Please come back to find out more, or ask your own question  support@cafecartel.com.
-=====  Questions: =====
-[[faq:start#Fixing Closed Days]]
-[[faq:start#If I took weight out of inventory by reducing the number in the product count field in the item screen, would I be able to see that change anywhere? If I took weight out of inventory by reducing the number in the product count field in the item screen, would I be able to see that change anywhere?]]
-[[faq:start#How can we donate gift cards and not have it look like we accepted cash for them?]]
-[[faq:start#Inventory History|How do I keep track of Inventory History]]
-[[faq:start#Mailing Lists|How do we make a mailing list]]
-[[faq:start#Zebra Recalibration|Zebra Recalibration]]
-[[faq:start#Fixing Printer Issue 1|Fixing Printer Issue 1]]
-[[faq:start#Customer Display Not Showing - 8" monitor or other monitor.|Customer Display Not Showing - 8" monitor or other monitor.]]
-[[faq:start#Donations|  Donations for Menu Service]]
-=====  =====
-==Fixing Closed Days===
-There's a guide on this:
-http://cafecartel.com/kb/doku.php?id=guides:general:closeunclosedday
-===== If I took weight out of inventory by reducing the number in the product count field in the item screen, would I be able to see that change anywhere? =====
-This issue is raised when trying to track inventory changes.  For example: I can’t remember if I took something out of inventory or not and I am not sure how to check.
-In a situation like this, if there was a change made to a product count, you cannot track the change.
-  * You should then disable the authorization to change the count - Office - Employees - Job Types.
-  * And you should use Transaction's to adjust the inventory count. You can add new transaction types: - Office - (Main Toolbar) System - Order Types.
-Then make an Order Type called, "Inventory Adjustment" or anything that would indicate why you are using this transaction to adjust the inventory, such as waste etc.
-Use the Transaction they same way you would as a Purchase Order, and receive purchase orders.
-[[http://cafecartel.com/help-videos/85-dispensaries/342-dispensary-reporting-a-analysis.html| Inventory Control - Receiving Purchase Orders ]]
-=====  How can we donate gift cards and not have it look like we accepted cash for them? =====
-Q:
-For example, I want to donate a $20 gift card for a charity auction.  I make the gift card, but I have to put some sort of payment in for the gift card in order for the money to be on the card.  If I hit exact change then the POS assumes that I took $20 in cash and that shows up on our report as a sale.
-Is there a way to activate the card with $20 on it without it showing up in our system as a cash payment?
-A:
-From the POS menu screen:
-From the menu functions at the bottom of the screen, go to : Discounts. From the Discounts Screen, go to Item Discount -%100.00, this will appy a 100 percent discount to the item and chage the order $0.00 dollars.
-Or
-Use the Discounts - 'Zero Out Order' button - This set all prices of the order to $0.00.
-Press "Exact Change" or one of the dollar payment methods to close out the order.
-===== Mailing Lists =====
-==== Simple Option ====
-You can export the list of customers from Office - CRM - Search Contacts.
-Press 'Show All'
-The list of everyone will appear.
-Press Export
-The file will be exported to your My Documents folder in the CCS_Exports Folder.
-It will have a name like Export18394.txt
-Open it, it will show as list of names and emails. You can email, copy this to  a computer with excell, or put it in google docs. It will then show up as a spreadsheet.
-You can then sort by the email address and get a list to email people.
-==== Advanced Option ====
-Copy this statement: Office - (Main Toolbar) Reporting -  Pivot Reporting
-Under the 'Advanced' tab, paste it, then press 'Open Report From Statement'
-SELECT FirstName,LastName,Address,Address2,City,State,ZIp,FollowUp,AccountNUmber
-FROM qryPivotContacts
-WHERE Followup>=GetDate()
-Order BY FirstName,LastName,Address,Address2,City
-***Note****
-The 'Where Followup>=GetDate()' means that this will only list out people who have a current medical card. You can remove this or change it if you don't want that to be a filter.
-===== Inventory History =====
-In Order to keep record of your inventory over time, i.e. a snap shot of your inventory values over each day, the following settings need to be checked.
-Office - Control Panel - Retail
-{{:faq:setting1.png|}}
-Reporting & Analysis - Select Reports
-{{:faq:setting2.png|}}
-===== MSR Document =====
-This is for Magtek MSR's USB Keyboard Emulation
-10 01     CONVERT TO KB\\
-10 00     CONVERT TO HID\\
-1A 01     SET TO SURESWIPE EMULATION\\
-1A 00     SET TO NON SURESWIPE EMULATION\\
-05 01     TRACK 1 ONLY\\
-05 04     TRACK 2 ONLY\\
-05 10     TRACK 3 ONLY\\
-05 05     TRACK 1,2\\
-05 95     Track 1, 2 & 3\\
-05 14     TRACK 2,3\\
-14 03     DON’T SEND SS/ES\\
-14 63     SEND SS/ES\\
-02 10     SLOW DOWN -\\
-21 0D    CR AFTER EACH TRACK\\
-21 00     SET BACK TO CR AT END\\
-22 0D    CR AT END\\
-22 08     BACKSPACE INSTEAD OF CR\\
-22 00     REMOVE CR ON END\\
-===== Turn off Check Digits =====
-Honey Well Scanners:  Voyager Scanner Etc.
-Page 9-1 Do not transit UPC A Check Digit.
-===== Zebra Recalibration =====
-Manual Calibration\\
-Manual calibration is recommended whenever you are using pre-printed media or if the printer
-will not correctly auto calibrate.\\
-. Make sure media is loaded.\\
-. Turn on the printer power.\\
-. Press and hold the feed button until the green status LED flashes once, then twice.
-Release the feed button.\\
-. The printer will set the media sensor for the label backing being used. After it is done
-making this adjustment, the roll will automatically feed until a label is positioned at the
-print head.\\
-. A profile of the media sensor settings (similar to the example below) will print. Upon
-completion, the printer will save the new settings in memory and the printer is ready for
-normal operation.\\
-. Press the feed button. One entire blank label will feed. If this does not happen, try
-defaulting ( refer to the four-flash \\
-===== Fixing Printer Issue 1 =====
-. Turn off the printer. \\
-. Turn on the printer. \\
-. Press the feed button.\\
-. Windows - Start - Printers & Faxes\\
-. You should see the Receipt Printer \\
-If the printer says 'Offline'\\
-Double click on it, from the toolbar select Printer , then uncheck use printer offline.
-Try Print Test Page\\
-If the printer says 'unavailable'\\
-That is most likely the connection to the usb. \\
-. Unplug the USB Connection, plug it back in.\\
-. Restart the computer. \\
-. Try Print Test page.\\
-Print Test Page\\
-. Windows - Start - Printers & Faxes\\
-. You should see the The Printer To test \\
-. Double click the Printer. \\
-. From the Toolbar  - Printer, then Properties.\\
-. Press 'Print Test Page.\\
-===== Customer Display Not Showing - 8" monitor or other monitor. =====
-That's because someone unplugged the customer display. It needs to be reset. \\
-This is easy to do. \\
-. Log out of Windows\\
-. Log back in\\
-. Then make sure your Customer Display is all the way plugged in for both power and to the VGA.\\
-. Go to Start - Control Panel - Display\\
-. Click on the Settings Tab on the right.\\
-. Press the 2nd Display ICON\\
-. Check off'Extend my desktop onto this monitor' from checkbox below.\\
-. Press Apply. \\
-. Check your customer display monitor, it should show blue or the same color as your windows \\background.\\
-. Start back up your POS and check your display.\\
-===== Donations for Menu Service =====
-  - Office - Menu Center
-  - Menu Layout
-  - Add in a new item, ignore entering the price.
-  - Make sure the 0 for tax rate is selected
-  - Press "Add New And Continue'
-  - From the Menu Layout, select 'Open Price'
-\\
-\\
-**You will have to note these amounts and subtract them from your gross sales report. There's not an option to have it removed like gift cards issuances are.

Trace: • daily_report_recall • instructions_recipes • faq

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