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====== Process Refunds for Credit Card Transactions in CCS ====== =====Summary===== It is pretty common for employees in a shop/ business to process item returns for credit card transactions. Items returns are then added to the inventory and the customers are issued a refund based on the mode of payment used at the time of purchase.This article will help you process a refund for a credit card type of transaction. ===== Add Menu Item ===== To process a refund, you need to add a menu item "refund" from CCS Office. - To do this, go to CCS Office-Touch >> Menu Center >> Menu Layout\\ - In the Menu Layout Grid, enter "Refund" and press Enter\\ - In the New Product Wizard, choose the default settings and click on Add New and Continue\\ - In the Item Details section, check option "Open Price." This will prompt to enter the refund price\\ The snapshot of "Refund" menu item is shown in Fig 1. {{popup> guides:general:guide_refund.jpg|{{guides:general:guide_refund.jpg?100x100|Add "Refund" Menu Item}}}} //Fig 1: Add "Refund" Menu Item// ===== Add Item Return Function ===== You need to add a item return function through CCS Office to successfully process the refund of your client. - To do this, go to CCS Office-Touch >> Control Panel >> Menu Button Layout - Set Section to "Toolbar B or C"\\ - Set Function to "Item Return"\\ - Set Caption to "Item Return"\\ - Set Width to "250 (default value) or any other value"\\ - Assign an image to your button\\ - Click on "Add Button"\\ A snapshot of the Item Return Function being added is shown in Fig 2 {{popup>:guides:general:guide_refundmenubutton.jpg|{{guides:general:guide_refundmenubutton.jpg?100x100|Item Return Function}}}} //Fig 2: Add Item Return Function// <note important> You need to obtain the customer's credit card number and expiration date inorder to process the refund. </note> ===== Process Refund in CCS Terminal===== To process the refund, follow the steps below - Enter pass code and enter into terminal\\ - In the Menu Screen, click on the "Refund" Button\\ - Enter the refund amount\\ - Click on Item Return. Choose "Yes" on Add Item back to Inventory\\ - Click on Payment Screen\\ - Click on Credit Card such as Visa, MasterCard(MC), AMEX, Discover\\ - Enter Credit Card Number and Expiration date of Credit Card\\ - In the Mercury Shield Processing Window, the type of sale will show as "Refund"\\ You have now successfully processed a refund for credit card transactions in CCS.