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guides:general:creditcardrefund [2010/09/16 15:26] maryrajah |
guides:general:creditcardrefund [2018/12/23 12:11] (current) |
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| - | ====== Process Refunds for Credit Card Transactions in CCS ====== | + | ====== Process Refunds ====== |
| =====Summary===== | =====Summary===== | ||
| - | It is pretty common for employees in a shop/ business to process item returns for credit card transactions. Items returns are then added to the inventory and the customers are issued a refund based on the mode of payment used at the time of purchase.This article will help you process a refund for a credit card type of transaction. | + | This article will help you process a refund using credit or cash. |
| - | ===== Add Menu Item ===== | + | Note: Items returns may be added back to inventory. |
| - | To process a refund, you need to add a menu item "refund" from CCS Office. | + | |
| + | ===== Sections ===== | ||
| + | |||
| + | ==== Pre-requisites ==== | ||
| + | |||
| + | [[guides:general:creditcardrefund #Add Menu Item|Optional Open Priced Menu Item]]\\ | ||
| + | [[guides:general:creditcardrefund #Add Item Return Function|Add Item Return Function]]\\ | ||
| + | |||
| + | === Operation === | ||
| + | |||
| + | [[guides:general:creditcardrefund #Process Refund in CCS Terminal|Process Refund in CCS Terminal]]\\ | ||
| + | |||
| + | ===== Add Item ===== | ||
| + | |||
| + | ==== Menu ==== | ||
| + | |||
| + | To process a open item refund, you may want to add a menu item "Refund" from CCS Office. | ||
| - To do this, go to CCS Office-Touch >> Menu Center >> Menu Layout\\ | - To do this, go to CCS Office-Touch >> Menu Center >> Menu Layout\\ | ||
| Line 13: | Line 29: | ||
| - In the Item Details section, check option "Open Price." This will prompt to enter the refund price\\ | - In the Item Details section, check option "Open Price." This will prompt to enter the refund price\\ | ||
| - | The snapshot of "Refund" menu item is shown in Fig 1. | + | === Retail === |
| - | {{popup>:guides:general:guide_refund.jpg|{{guides:general:guide_refund.jpg?100x100|Add "Refund" Menu Item}}}} | + | * Add a new open priced item with the name "Refund" |
| - | //Fig 1: Add "Refund" Menu Item// | ||
| ===== Add Item Return Function ===== | ===== Add Item Return Function ===== | ||
| - | You need to add a item return function through CCS Office to successfully process the refund of your client. | + | You need to add a "item return" function through CCS Office to successfully process the refund of your client. |
| - To do this, go to CCS Office-Touch >> Control Panel >> Menu Button Layout | - To do this, go to CCS Office-Touch >> Control Panel >> Menu Button Layout | ||
| - | - Set Section to "Toolbar B or C"\\ | + | - Select the toolbar to use. |
| - Set Function to "Item Return"\\ | - Set Function to "Item Return"\\ | ||
| - Set Caption to "Item Return"\\ | - Set Caption to "Item Return"\\ | ||
| - | - Set Width to "250 (default value) or any other value"\\ | ||
| - Assign an image to your button\\ | - Assign an image to your button\\ | ||
| - | - Click on "Add Button"\\ | + | - Press on "Add Button"\\ |
| - | A snapshot of the Item Return Function being added is shown in Fig 2 | + | <note important> To do a credit card refund, you need to obtain the customer's credit card number and expiration date inorder to process the refund. </note> |
| - | + | ||
| - | {{popup>:guides:general:guide_refundmenubutton.jpg|{{guides:general:guide_refundmenubutton.jpg?100x100|Item Return Function}}}} | + | |
| - | + | ||
| - | //Fig 2: Add Item Return Function// | + | |
| - | + | ||
| - | <note important> You need to obtain the customer's credit card number and expiration date inorder to process the refund. </note> | + | |
| ===== Process Refund in CCS Terminal===== | ===== Process Refund in CCS Terminal===== | ||
| - | To process the refund, follow the steps below | + | To process the refund with a credit card or cash, follow the steps below |
| - Enter pass code and enter into terminal\\ | - Enter pass code and enter into terminal\\ | ||
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| - Click on Item Return. Choose "Yes" on Add Item back to Inventory\\ | - Click on Item Return. Choose "Yes" on Add Item back to Inventory\\ | ||
| - Click on Payment Screen\\ | - Click on Payment Screen\\ | ||
| - | - Click on Credit Card such as Visa, MasterCard(MC), AMEX, Discover\\ | + | |
| + | Credit Card: | ||
| + | - Click on Credit Card such as Visa, MasterCard(M/C), AMEX, Discover\\ | ||
| - Enter Credit Card Number and Expiration date of Credit Card\\ | - Enter Credit Card Number and Expiration date of Credit Card\\ | ||
| - | - In the Mercury Shield Processing Window, the type of sale will show as "Refund"\\ | + | Cash |
| - | + | - Press the Cash Button. | |
| - | You have now successfully processed a refund for credit card transactions in CCS. | + | |
| - | test | ||
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