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====== Process Refunds ====== =====Summary===== This article will help you process a refund using credit or cash. Note: Items returns may be added back to inventory. ===== Guide Sub Headings ===== [[guides:general:creditcardrefund #Add Menu Item|Optional Open Priced Menu Item]]\\ [[guides:general:creditcardrefund #Add Item Return Function|Add Item Return Function]]\\ [[guides:general:creditcardrefund #Process Refund in CCS Terminal|Process Refund in CCS Terminal]]\\ ===== Add Item ===== ==== Menu ==== To process a open item refund, you may want to add a menu item "Refund" from CCS Office. - To do this, go to CCS Office-Touch >> Menu Center >> Menu Layout\\ - In the Menu Layout Grid, enter "Refund" and press Enter\\ - In the New Product Wizard, choose the default settings and click on Add New and Continue\\ - In the Item Details section, check option "Open Price." This will prompt to enter the refund price\\ === Retail === * Add a new open priced item with the name "Refund" ===== Add Item Return Function ===== You need to add a "item return" function through CCS Office to successfully process the refund of your client. - To do this, go to CCS Office-Touch >> Control Panel >> Menu Button Layout - Select the toolbar to use. - Set Function to "Item Return"\\ - Set Caption to "Item Return"\\ - Assign an image to your button\\ - Press on "Add Button"\\ <note important> To do a credit card refund, you need to obtain the customer's credit card number and expiration date inorder to process the refund. </note> ===== Process Refund in CCS Terminal===== To process the refund with a credit card or cash, follow the steps below - Enter pass code and enter into terminal\\ - In the Menu Screen, click on the "Refund" Button\\ - Enter the refund amount\\ - Click on Item Return. Choose "Yes" on Add Item back to Inventory\\ - Click on Payment Screen\\ Credit Card: - Click on Credit Card such as Visa, MasterCard(M/C), AMEX, Discover\\ - Enter Credit Card Number and Expiration date of Credit Card\\