Basics of Order Types in the Point of Sale Terminal

There are several order types the POS may be running. Review the ones applicable.

1. Take Out
2. Dine In - Table Service
3. Phone Order
4. Pool Order
5. Ordered List Item
6. Delivery
7. Catering / Event Planning
8. Retail

Step 1. Starting Orders: These orders are all started from the log in screen of the terminal: Please note: the system can be set differently for some order types. From the login screen enter an access code, then:

1. Take Out: Press the Take Out button. If a keyboard screen appears, enter the name of the customer. This name will print out the kitchen or bar with the rest of the order.
2. Dine In: Press the Dine In button. If a layout of tables appears, press one of the green tables. This will allow you to start the order and tag the order for the kitchen. If a number pad then appears, enter the number of guests.
3. Phone: Press the Phone Order button. A prompt to enter the customer's phone number, or enter a new customer will appear. Entering the last 4 digits of the customer's phone number will usually pull up the customers information. Both the number and Name of the customer will show up in a list, confirm the customer's name and press the select customer button.
4. Pool Table: Press the Pool Table button. A table layout will appear. Select the Pool Table. Pool Tables in use will show as red, available tables will be green. The order will start with the default table price.
5. Delivery: Press the Delivery button. A prompt to enter the customer's phone number, or enter a new customer will appear. Entering the last 4 digits of the customer's phone number will usually pull up the customers information. Both the number and Name of the customer will show up in a list, confirm the customer's name and press the select customer button.

Step 2. The next step depends on the type of business. For orders other than Take Out, the orders are generally left open and must be further managed.

Table / Delivery / Bar Service: When done with an order, it is important to send the print out to the prep areas. Use the Make Order button on the menu screen. Also there is a setting that may automatically print items when navigating out of the menu screen, check with management to see if this option is enabled.

There are several options that may be done after finishing an order. Make Payment and close order.

• Print the check (Printing a check will always print the prep items to the kitchen and or bar.)
• Press the Lock button on the menu bar to secure the POS - for server stations to prevent unauthorized access.
• Press the Orders button, or Tables button on the menu to access another order or manage orders.