CCS Point of Sale

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office:customer_relations_management:crm_lists [2009/03/05 05:51]
markphsd
office:customer_relations_management:crm_lists [2018/12/23 12:11] (current)
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 ====== Contact Management Lists ====== ====== Contact Management Lists ======
 +  Office ToolBar - CRM - Contacts
  
-  Office - CRM - Contacts ​ or Office - CRM - Dispatching+Learn how to create your own lists:
  
-This feature allows managers to customize on screen reports, that are used to view contacts or dispatchers. ​+[[Manage CRM Lists]]
  
-The three columns will be explained in detail:+===== What are Customer Lists? =====
  
-{{:office:​customer_relations_management:​listmanager.jpg|}}+The CRM list is a powerful customizable list view of fields chosen by a manager or sales rep. The "​Contacts Tree" on the left that displays the results:, All Contacts, All Patients, Doctors, Temp are all user defined tree nodes. The List that displays shows user defined fields from a field list selection. The results are user defined. This allows a excellent user defined, interactive report for a common group of sales reps or users looking for common information,​ such as doctors, customers in a city or zip code, or customer accounts that are billable. Review the "​Manage lists" Section on how to setup these lists.
  
-^Customized Lists:|| +The navigation arrows allow movement to the next group of recordsThe default number ​of records ​to return is 300To return more records, enter a value in the textbox
-|List Name:|This is the name of the list that will show on the toolbar.+Searches from this form wield yeild results ​from the criteria specified in the list managerSearches will be performed based on fields listed, there may be hidden fields ​as well that will be searched ​on.
-|Security:| This is the level of security required ​to view this list.+
-|Type:|This is where the list will be used and what field list will be displayed based on this selectionOnly one field list can be used per customized list.| +
-|List Filter:|A statement that will restrict what information is displayed ​ for non searched results. When a search statement is made on this list all results ​will show of the search statement.| +
-|Order By:|The column(s) that will sort the list byThe list can be later sorted by selected the column header of the on screen report.| +
-|Adding:| Lists can be added by typing a new list in the last row of the Customized List Column.  +
-|Editing:| Select the list to edit, and then change the ListName, or Security. Once you set the Type of Event, you should not change it, as it will cause and error.| +
-|Deleting:​|Select the grey bar next to the List Name, press the delete button ​on the keyboard.|+
  
-Field Selection:​ +===== The ToolBar=====
-Double click a field to add it to the currently selected list. +
- +
-^Customized List Fields:|The  list of fields are the columns that will display on the on screen report.| +
-|Name:|The field name selected, do not change this.| +
-|Width:|The width this field will display on the custom list.| +
-|Order:|The sort order of the field on the list.| +
-|Visible:​|Display the field, or don't. This is usually only used for the index field. | +
-|Note Field:|Will display the data from this column as a note in text not in the column.| +
-|Field Format:​|Will format the displayed information,​ Currency, Short Time, HH:MM, Phone| +
-|List Index:|For the current list types choose OrderID for Events, ClientID for Contacts. This is the data column that will activate a function on the on screen report|+
  
 +Calendar: displays the events assigned to specific dates in a calendar view.
 +Email Groups: displays the email groups form for mass emailing.
 +New Event: adds a new event with no contact, order, or representative assigned.
 +New Contact: adds a new blank contact.
 +Search field: searches all fields of contacts database. ​
 +Import Contacts: Imports contacts from Outlook 2000 and 2003 from the local outlook installation. ​
  
 +{{:​office:​customer_relations_management:​contactstoolbar.jpg|}}
 +{{:​office:​customer_relations_management:​contactslist.jpg|}}
  

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