Store Credit in the Point of Sale Terminal

Store credit is usually a Retail Operation for Returns.

1. If a customer purchases and item they receive a receipt. The receipt states the purchase price of the item. And therefore, if the return policy allows, the customer should be returned their money based on the value of the receipt.

2. Without a receipt the customer will only receive store credit. A store credit contract is printed on the bottom of the receipt with the value of the credit due.

When an order is returned, and there is store credit assigned rather than return payment, the bottom of the receipt supplies information about the credit.

This statement appears:

Keep this Receipt and Reference ID to Reclaim Store Credit Store Credit : $XX.XX Reference : 999999999

If there is an associated contact then this will appear

This reference is associated with: Account: 99999 Contact: Joe Bob Company: Joe Bobs Widgets

Example Report:

The store credit balance can be found under CRM - Gift Certificates. The credit type is listed as Store Credit.

The Store Credit can be reclaimed by using the ReferenceID as a Gift Certificate Payment method.