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--- trouble_shooting:cash_drawer [2016/05/25 18:33]
markph created
+++ trouble_shooting:cash_drawer [2018/12/23 11:51] (current)
@@ Line 1: / Line 1: @@
 ====== Cash Drawer Troubleshooting ======
-===== If your cash drawer is not opening there as a few things to find out first:\\ =====
+===== If your cash drawer is not opening there as a few things to find out first: =====
+==== No Sale ====
+Is it opening when you press No Sale?
+If your answer is no: Do you have permission to open the cash drawer for a No Sale. This is a user authroization in Office under Employees - Job Types - choose the type - Then choose 'No Sale'
+==== Cash Sale ====
+Is it opening when you press Cash sale
+If your answer is no: Was it opening before? If yes, then continue, if not then to go Office - (main toolbar) - System - Tender Types and make sure that the cash payment option has 'Is Cash' checked.
+==== Physical Issues ====
+Your computer should be connected to the cash drawer. Identify how using these points as a reference:
   - Type of cash drawer - usb / rj45
-  - Where the cash drawer is plugged into. - Will be USB, under the monitor (of a stealth touch) Or into the printer.
+  - Where the cash drawer is plugged into. - Will be either USB, under the monitor (of a stealth touch), or into the printer.
-===== If your cash drawer is plugged into a printer: =====
+===== If your cash drawer is plugged into a printer/pos computer: =====
   - Ensure if the printer is printing. If it is not, you have to address the printer not printing first. Refer to this guide: [[http://cafecartel.com/kb/doku.php?id=trouble_shooting:printer_not_printing]]
   - Make sure that you have the proper setting for the printer/cash drawer combination - use this guide: [[http://cafecartel.com/kb/doku.php?id=cash_drawer_setup]]

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