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====== Cash Drawer Troubleshooting ====== ===== If your cash drawer is not opening there as a few things to find out first: ===== ==== No Sale ==== Is it opening when you press No Sale? If your answer is no: Do you have permission to open the cash drawer for a No Sale. This is a user authroization in Office under Employees - Job Types - choose the type - Then choose 'No Sale' ==== Cash Sale ==== Is it opening when you press Cash sale If your answer is no: Was it opening before? If yes, then continue, if not then to go Office - (main toolbar) - System - Tender Types and make sure that the cash payment option has 'Is Cash' checked. ==== Physical Issues ==== Your computer should be connected to the cash drawer. Identify how using these points as a reference: - Type of cash drawer - usb / rj45 - Where the cash drawer is plugged into. - Will be either USB, under the monitor (of a stealth touch), or into the printer. ===== If your cash drawer is plugged into a printer: ===== - Ensure if the printer is printing. If it is not, you have to address the printer not printing first. Refer to this guide: [[http://cafecartel.com/kb/doku.php?id=trouble_shooting:printer_not_printing]] - Make sure that you have the proper setting for the printer/cash drawer combination - use this guide: [[http://cafecartel.com/kb/doku.php?id=cash_drawer_setup]] ===== If your cash drawer is plugged into the POS: ===== - The Option in CCS under CCS - POS - Settings - Printers - Under Section 1 you choose the 'oposcashdrawer.exe' option for the port, or manually type that in.