Differences

This shows you the differences between two versions of the page.

--- trouble_shooting:scale_not_working [2016/05/14 04:24]
markph created
+++ trouble_shooting:scale_not_working [2018/12/23 11:51] (current)
@@ Line 1: / Line 1: @@
-Coming Soon.
+====== Scale not working ======
+There are a few reasons that your scale could stop working. First we need to identify a few things so you can help troubleshoot the problem:
+  - Type of Sale - Avery, CAS PDII , CAS SW10 , Metler Toledo, AnD
+  - Type of Connection - Usually it's Serial to RJ45, but it may be Serial on the scale to another cable which converts to USB.
+===== DC or Er. =====
+If you see in the POS where the weight is displayed:\\
+DC or Er.\\
+This is usually a connection issue. If the cable is a serial to Rj45 then:
+  - Turn off the scale
+  - Exit the POS Software to the Desktop
+  - Confirm the Scale cables are securely plugged in, you may need to unplug and plug back in the cable.
+  - Log out of windows - Start Log Off
+  - Log back into Windows
+  - Turn on the scale.
+  - Start back up the POS
+Alternatively, you may just try to confirm the connection of the scale, and then turn off and on the scale.
+====== Scale Service Setup ======
+If you need to setup the scale from the begining, go here:
+https://docs.google.com/document/d/1Moq4tj2f7hcRvTUvpqzkcMG_HaKODt_ujlHnj93h4to/edit?usp=sharing
+====== Scale Calibration - Avery ======
+https://docs.google.com/document/d/1LZao_6_mDYmuTxnyL_EFhekcQ2i8BbGvcWxi2xko9fA/edit?usp=sharing