CCS Point of Sale
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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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trouble_shooting:scale_not_working [2016/05/25 18:41] markph |
trouble_shooting:scale_not_working [2018/12/23 11:51] (current) |
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| - Type of Connection - Usually it's Serial to RJ45, but it may be Serial on the scale to another cable which converts to USB. | - Type of Connection - Usually it's Serial to RJ45, but it may be Serial on the scale to another cable which converts to USB. | ||
| + | ===== DC or Er. ===== | ||
| + | If you see in the POS where the weight is displayed:\\ | ||
| + | DC or Er.\\ | ||
| + | This is usually a connection issue. If the cable is a serial to Rj45 then: | ||
| + | - Turn off the scale | ||
| + | - Exit the POS Software to the Desktop | ||
| + | - Confirm the Scale cables are securely plugged in, you may need to unplug and plug back in the cable. | ||
| + | - Log out of windows - Start Log Off | ||
| + | - Log back into Windows | ||
| + | - Turn on the scale. | ||
| + | - Start back up the POS | ||
| + | Alternatively, you may just try to confirm the connection of the scale, and then turn off and on the scale. | ||
| ====== Scale Service Setup ====== | ====== Scale Service Setup ====== | ||
| + | If you need to setup the scale from the begining, go here: | ||
| https://docs.google.com/document/d/1Moq4tj2f7hcRvTUvpqzkcMG_HaKODt_ujlHnj93h4to/edit?usp=sharing | https://docs.google.com/document/d/1Moq4tj2f7hcRvTUvpqzkcMG_HaKODt_ujlHnj93h4to/edit?usp=sharing | ||
