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guides:general:giftcardcheatsheet [2011/01/21 07:39] markphillips |
guides:general:giftcardcheatsheet [2018/12/23 12:11] |
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| - | ====== Gift Card Processing: ====== | ||
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| - | There are several scenarios that will occur with Gift Card Processing.\\ | ||
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| - | To make it easier will will define certain processes, and will refer to them throughout the document.\\ | ||
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| - | * Issue a Pre Paid Card - This refers to selling a gift card, accepting money for it and giving it to a customer. | ||
| - | * Redeem a Pre Paid Card - This refers to accepting a Pre Paid card as Payment for the Order. | ||
| - | * Gift Cards - Cards issued by the Mercury Payment system. | ||
| - | * Void Issue Gift Cards: - Voiding of the issuance of card. | ||
| - | * Void Gift Card Payment - Voiding of the payment by a gift card. | ||
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| - | ===== To Process Gift Card Issues: ===== | ||
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| - | - Press the ‘Gift Card’ button from the menu screen. | ||
| - | - Enter the Price of the item | ||
| - | - Swipe the new Gift Card. | ||
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| - | ===== To Process Gift Card Reload: ===== | ||
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| - | - Press the ‘Gift Card Reload’ button from the menu screen. | ||
| - | - Enter the Price of the item | ||
| - | - Swipe the Gift Card, you will be prompted to reload, and swipe the card again. | ||
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| - | ===== Redemption of Gift Cards: ===== | ||
| - | - From the Menu Screen Press ‘Mercury Payment’ | ||
| - | - You will be prompted to swipe the card. | ||
| - | - The payment will be added, if the funds are insufficient, you will be prompted to clear the card, or not use the remaining balance. | ||
| - | - If the card does not cover the balance, the payment screen will open, prompting for additional payments. | ||
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| - | ===== Retrieve Balance of Gift card: ===== | ||
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| - | - From the menu screen, on the bottom, press the “Gift Card Balance” button. | ||
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| - | ====== Trouble Shooting ====== | ||
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| - | If you have any trouble processing, these are some trouble shooting scenarios:\\ | ||
| - | * Customer wants to purchase a gift card, use the ‘Gift Card’ menu item. | ||
| - | * Customer would like to see the balance on their Card. - Use the ‘Gift Card’ button from the menu screen. | ||
| - | * Redemption: the card can not be found in the System - Key in the card. | ||
| - | * The card is swiped by not does not display any result. You will have to use the card’s number. The gift cards have a format that shows the code + unused code | ||
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| - | ====== Staff Training: ====== | ||
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| - | All Staff must be trained and understand the guidelines for the National Gift Card Program. | ||
| - | - Gift Issue | ||
| - | - Gift Reload | ||
| - | - Gift Balance Check | ||
| - | - Gift Payment | ||
| - | - Gift Void Issue | ||
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| - | Management: | ||
| - | - Void Payment | ||
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