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====== Gift Card Processing: ====== There are several scenarios that will occur with Gift Card Processing.\\ To make it easier will will define certain processes, and will refer to them throughout the document.\\ * Issue a Pre Paid Card - This refers to selling a gift card, accepting money for it and giving it to a customer. * Redeem a Pre Paid Card - This refers to accepting a Pre Paid card as Payment for the Order. * Gift Cards - Cards issued by the Mercury Payment system. * Void Issue Gift Cards: - Voiding of the issuance of card. * Void Gift Card Payment - Voiding of the payment by a gift card. ===== To Process Gift Card Issues: ===== - Press the ‘Gift Card’ button from the menu screen. - Enter the Price of the item - Swipe the new Gift Card. ===== To Process Gift Card Reload: ===== - Press the ‘Gift Card Reload’ button from the menu screen. - Enter the Price of the item - Swipe the Gift Card, you will be prompted to reload, and swipe the card again. ===== Redemption of Gift Cards: ===== - From the Menu Screen Press ‘Mercury Payment’ - You will be prompted to swipe the card. - The payment will be added, if the funds are insufficient, you will be prompted to clear the card, or not use the remaining balance. - If the card does not cover the balance, the payment screen will open, prompting for additional payments. ===== Retrieve Balance of Gift card: ===== - From the menu screen, on the bottom, press the “Gift Card Balance” button. ====== Trouble Shooting ====== If you have any trouble processing, these are some trouble shooting scenarios:\\ * Customer wants to purchase a gift card, use the ‘Gift Card’ menu item. * Customer would like to see the balance on their Card. - Use the ‘Gift Card’ button from the menu screen. * Redemption: the card can not be found in the System - Key in the card. * The card is swiped by not does not display any result. You will have to use the card’s number. The gift cards have a format that shows the code + unused code ====== Staff Training: ====== All Staff must be trained and understand the guidelines for the National Gift Card Program. - Gift Issue - Gift Reload - Gift Balance Check - Gift Payment - Gift Void Issue Management: - Void Payment