In Kailua-Kona, HI, located on the “Big Island” is Pink Mocha Cafe. Since opening in 2013, Pink Mocha has been serving up tea, smoothies, pastries and specialty coffee drinks. A noteworthy menu item would be their Pitaya bowls and smoothies that customers never cease to swoon over! In fact, customers routinely will call their food and coffee order in advance and receive it right on time. With with free wifi and a delightful atmosphere, Pink Mocha also attracts guests like bees to honey!
Before opening their business, Pink Mocha diligently researched the best point of sale system for a coffee shop and cafe. Requiring features like cup-based inventory, drink modifications, employee management and loyalty programs, Cafe Cartel Systems was the only provider that accomplished this and more. CCS doesn’t limit it’s access to features based on price points, so Pink Mocha was able to utilize additional POS functions such as: printing cup labels, upsell features, QuickBooks integration, custom reporting and reconciling.
As time continues to move forward Pink Mocha’s POS system has remained steadfast and reliable every day for business. Cafe Cartel’s exceptional technical support team is there for their support even after the initial purchase. By understanding that technology is always changing, let’s use Pink Mocha as an example so we can see how this may apply to a point of sale system.
In October 2015 there was a liability shift from the merchant processing companies to the merchants (business owners) in order to implement new chip reader technology. From this date on, all fraudulent charges made on chip cards that weren't processed by chip readers (EMV readers) became the responsibility of the merchant. Essentially, if the merchant isn’t up-to-date on their POS hardware and software they will be liable for covering the fraudulent charges.
This put many business owners in a predicament. Merchants who were already open needed to make this change by the specified date, but if their POS provider didn’t complete the updates in time or do them at all, then they were still held responsible. Luckily for Pink Mocha, CCS was able to provide the necessary updates and equipment to ensure their compliance.
By taking all things into consideration such as price, features, ease of use, durability and maintenance; we can see that purchasing the best POS system is a critical one. To see what CCS POS can do for your coffee shop, please call 866-973-8099 or request a quote today!Photo Source: Yelp.com Photo Source: Pink Mocha Cafe Instagram